Terms of Use

Welcome to ExchangeHunter.com (hereinafter referred to as the "Site" or "Service"). By using our Site, you agree to the terms set forth below. If you do not agree with any provision, please do not use the Site.

1. General Provisions

1.1. ExchangeHunter.com is an information aggregator service that provides users with information about currency exchange rates at various exchange offices, exchanges, and P2P platforms.

1.2. The Site is NOT a financial institution, does NOT carry out currency exchange, and does NOT accept payments from users for exchange transactions.

1.3. All information on the Site is provided for informational purposes only.

2. Registration and Accounts

2.1. Access to some features of the Site may require account registration.

2.2. You agree to provide true, accurate, and up-to-date information during registration.

2.3. You are responsible for maintaining the confidentiality of your password and account.

2.4. You agree to immediately notify us of any unauthorized use of your account.

2.5. We reserve the right to refuse registration or suspend/delete an account without notice for violation of these Terms.

3. Use of the Site

3.1. It is prohibited to:

  - Use the Site for illegal activities

  - Post malicious code, viruses, spyware

  - Attempt to gain unauthorized access to the Site's systems

  - Copy, reproduce, or use the Site's content for commercial purposes without permission

  - Post false, misleading, or offensive information

  - Violate the intellectual property rights of third parties

  - Use automated tools (bots, scrapers) without written permission

3.2. We reserve the right to remove any content that violates these Terms.

4. Exchange Rate Information

4.1. Information about currency exchange rates is obtained from open sources and APIs of exchange offices.

4.2. We do NOT guarantee the accuracy, completeness, or timeliness of rate information.

4.3. Rates may change in real time, and we are not responsible for discrepancies.

4.4. Users must independently verify current rates directly on the websites of exchange offices before conducting transactions.

5. Reviews, Ratings, and Complaints

5.1. Reviews about exchange offices:

  - Users can leave reviews about exchange offices

  - Reviews must be honest, objective, and truthful

  - It is prohibited to leave fake reviews, post offensive, discriminatory, or illegal comments

  - It is prohibited to use reviews for advertising or spam

  - We reserve the right to moderate, edit, or delete reviews

5.2. Complaints about exchange offices:

  - Users can submit complaints about exchange offices through the appropriate form

  - IMPORTANT: All complaints, their discussions, and administration decisions are public and displayed on the exchange office page

  - By submitting a complaint, the user agrees to the publicity of the provided information

  - Exchange office owners receive notifications about new complaints and have the opportunity to respond

  - All complaints are reviewed by the administration individually

6. For Exchange Office Owners and Representatives

6.1. Adding an exchange office:

  - Owners and representatives of exchange offices can add their exchange to the Site through the appropriate form

  - Adding an exchange is free

  - All added exchanges undergo moderation before publication

6.2. Exchange office verification:

  - Owners can verify their exchange to confirm ownership

  - Verification allows managing information about the exchange

  - Verification is carried out through domain ownership confirmation or other methods

6.3. Information management:

  - Verified owners can edit information about their exchange

  - Update currency rates (if API is not integrated)

  - Respond to user reviews

  - Add additional information (working hours, contacts, etc.)

6.4. Exchange office display:

  - Active exchanges are displayed in search results

  - Exchanges under moderation are NOT displayed in public results

  - Deactivated exchanges are removed from search results

6.5. Grounds for exchange office deactivation:

  a) Automatic deactivation occurs in cases of:

   - Exchange website not working (unavailable)

   - No response to user complaint within 24 hours

   - Exchange profile not filled out (missing required data)

   - Empty currency rate data

  b) Deactivation by administration decision:

   - Confirmed fraud

   - Violation of Site usage rules

   - Support of terrorism or illegal activities

   - Falsification of exchange information

   - Artificial rating manipulation

   - Posting phishing links

   - Repeated violations after previous deactivations

6.6. Deactivation procedure:

  - Upon deactivation, the owner receives an email notification with the reason

  - The administration reserves the right to deactivate an exchange at its own discretion

  - The deactivation decision is final and can be appealed through the feedback form

6.7. Recovery after deactivation:

  - To recover, contact the support service through the feedback form

  - Provide evidence of correcting the situation that led to deactivation

  - The administration reviews recovery requests individually

  - The recovery decision is made at the administration's discretion

6.8. Responsibilities of exchange office owners:

  - Provide accurate and up-to-date information about the exchange

  - Timely update currency rates

  - Promptly respond to user complaints (within 24 hours)

  - Maintain the operability of the exchange website

  - Comply with legislation and Site usage rules

  - IMPORTANT: Failure to respond to a complaint within 24 hours leads to automatic exchange deactivation

7. ExchangeHunter.com Liability Regarding Exchange Offices

7.1. ExchangeHunter.com is NOT a party to agreements between users and exchange offices.

7.2. We are NOT responsible for:

  - Quality of exchange office services

  - Losses resulting from the use of exchange office services

  - Fraud or unlawful actions of exchange offices

  - Exchange rates, commissions, and other terms of exchange transactions

7.3. All claims regarding exchange transactions must be addressed directly to the exchange offices.

7.4. Deactivation of an exchange office does NOT mean our liability for its activities - it is only an administrative measure to protect users.

8. Intellectual Property Rights

8.1. All Site content (design, logos, texts, software code) is the property of ExchangeHunter.com or its licensors.

8.2. Copying, reproduction, distribution of content without written permission is prohibited.

8.3. Trademarks and logos of exchange offices belong to their owners.

9. Limitation of Liability

9.1. The Site is provided "as is" without any warranties.

9.2. We do NOT guarantee uninterrupted operation of the Site.

9.3. We are NOT responsible for:

  - Direct or indirect damages from using the Site

  - Loss of data or profits

  - Actions of third parties (exchange offices, hackers, etc.)

9.4. Maximum liability is limited to the amount you paid for using the Site (if any).

10. Changes to Terms of Service

10.1. We reserve the right to change these Terms at any time.

10.2. Significant changes will be notified through the Site or email.

10.3. Continued use of the Site after changes means acceptance of the new Terms.

11. Termination of Access

11.1. We reserve the right to:

  - Suspend or terminate your access to the Site

  - Delete your account

  - Delete any content

11.2. Grounds: violation of these Terms, illegal activity, at our discretion.

12. Third-Party Links

12.1. The Site may contain links to websites of exchange offices and other third parties.

12.2. We do NOT control and are NOT responsible for the content of these sites.

12.3. Use of third-party sites is at your own risk.

13. Applicable Law and Dispute Resolution

13.1. These Terms are governed by the laws of Ukraine.

13.2. All disputes are resolved through negotiations.

13.3. If agreement cannot be reached, disputes are subject to consideration in the courts of Ukraine in accordance with applicable law.

14. Contact Information

If you have questions about these Terms of Service, please contact us through the feedback form on the Site or the email address provided in the "Contacts" section.

15. Final Provisions

15.1. These Terms constitute the complete agreement between you and ExchangeHunter.com.

15.2. If any provision is found invalid, the remaining provisions remain in force.

15.3. Inability to exercise a right does not mean waiver of it.

Thank you for using ExchangeHunter.com!